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We operate a 14 day return period.  Items must be returned with all original packaging as well as all included items.  Items that are not returned in original, resalable condition are subject to a 15% restocking fee.  We charge a 15% restocking fee on returned items only if the item is clearly used and or the packing is tarnished.  A 5% re-stock is more likely if the unit comes back in mint condition.  The shipping cost we paid UPS/USPS to ship your item will be deducted as well.  In some cases restock fees and shipping costs can be applied as a store credit. 

We will exchange a defective unit for the same unit within the 14 day period.  If your purchase is incompatible with your setup, or you simple do not like your purchase, we will exchange for an alternative item or store credit, less shipping fees (including those which may have been incurred on “free shipping” items).

Items that cannot be returned include: software, units with contents or packaging that is damaged/missing, and items that are considered for personal use (such as earphones, headphones, microphones, instrument mouthpieces, or other items that you wouldn’t want to purchase if someone else had previously used them).  Also, items which we do not normally stock (i.e. “Special Orders,” discontinued products, close-outs, used products, ect.) are non-returnable.  We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.

Shipping and handling costs are non-refundable, including a reasonable ship cost calculated into free US shipping best offer prices.

Please contact us for our Returns Form and return slip instructions before returning any items.  Upon receipt of the returned product a credit will be issued according to your payment method.  If any product is damaged in shipping, you should address the issue promptly with the appropriate carrier.  Any return sent back without contacting us and completing a return for will not be processes.

Please call anytime.  We hope your experience with us, even when returning gear, is easy and is positive.