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ABOUT US

We love guitars. We love creating new guitars and have been building custom guitars for years in our 920D Custom Shop. Take a look around and see if we have what youre looking for. If youve got a great idea for something one-of-a-kind, drop us a line and let us build your dream guitar.

We want you to be 100% happy with your purchase. If you have a problem or a question please contact us directly at 1-800-281-6607, 9:00-5:00 CST, Monday thru Friday.SHIPPING

*Free Shipping is for Continental USA only. The Free shipping promotion does not include Alaska, Hawaii, Puerto Rico or any international address. If you reside outside the US, or in Alaska, Hawaii, or Puerto Rico, contact us for a shipping quote.

We ship all international guitar pickup orders via USPS. If you need your guitar pickups by a certain date, and you live outside the US please contact us for a Fedex shipping quote. Most larger international packages ship via Fedex, but we can ship items via USPS, if requested. If you would like your package shipped with a certain carrier, please contact us for a specific shipping quote.

Most items have a fixed shipping amount posted in the listing. No brokerage for international express shipments. If the listing says "Buyer pays shipping", we will calculate the shipping charge based on quoted rates to your ZIP code. For expedited shipping or a shipping quote, please e-mail us by clicking Ask a question at the bottom of this listing.

Most packages are shipped within 1 business day.

See the specific item description for details. PLEASE NOTE: International buyers are responsible for any customs/brokerage/duties/fees and/or taxes charged by your country or the shipping company. Free shipping offer does not apply to orders delivered outside of the continental USA.

DELIVERY TIME AND TRACKING INFORMATION

Tracking numbers will be uploaded into eBay as soon as they are available, almost always within 24 hours of cleared payment. If your item was shipped FedEx, it can take up to 1-6 business days for delivery to your address. USPS Priority Mail generally takes 3-5 business days but it is not guaranteed. International orders usually take 7-10 business days to arrive in your country, and then it is up to your local Post Office or delivery company to deliver the item. Your item will most likely be shipping from our warehouse in Arkansas, though some items are drop shipped directly from the manufacturer

RETURN POLICY

The return policy varies by item. Check the listing carefully for the return policy on that item. If the item is DOA, please contact our office at 1-800-281-6607, 8:30am-5pm CST, Monday-Friday and we will take care of your problem immediately. If you are not satisfied with a product, you may be eligible to return or exchange it (see list of non-returnable items below). Returned products will be refunded the sale price indicated on your sales receipt minus the actual shipping cost and any restocking fees (if applicable). If your purchase qualified for 920D Directs Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. If you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items

To receive an RMA (Returned Merchandise Authorization), you MUST call a 920D Direct team member within 30 days of the purchase date at 1-800-281-6607.

Products must be returned in the manufacturers original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)Please do not write on the original manufacturers box.Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.NON-RETURNABLE ITEMS

We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include: Items shipped outside of the continental USA / Special Ordered Items / Custom Built Items / Oversize Items / Warehouse Clearance items / Used Items

SHIPPING DAMAGE

Although unlikely, on occasion an item gets damaged while in transit. If you receive an order and you believe there is shipping damage, call a 920D Direct team member immediately. If necessary, 920D Direct will handle the freight damage claims process and also provide you with replacement options. Usually when a box shows some wear and tear, the product inside is in perfect condition. Please be sure to inspect the contents. The shipping carton and packing materials are designed to protect the product from normal shipping and handling.

DEFECTIVE ITEMS

Products with manufacturer defects are rare. If you receive a product that you believe is defective, call 920D Direct immediately to speak with a product specialist. If necessary, a return authorization will be provided. The product will be returned to the manufacturer or to our facility and a replacement will be shipped to you (if a replacement is available). Upon inspection, if we determine the product failed within 30 days of purchase, 920D Direct will cover the freight cost to have the replacement shipped to you. ***Please Note: Oversize items need to be repaired locally whenever possible. A 920D Direct team member can help you find a nearby service center.

INTERNATIONAL CUSTOMERS

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyers responsibility. Please check with your countrys customs office to determine what these additional costs will be prior to bidding or buying. Some of the products that we sell cannot be shipped to certain countries. We do not ship Dimarzio or new Fender guitars outside of the USA.

We are happy to ship most of our items internationally. However, DiMarzio will not allow us to ship products outside the USA. In addition, Takamine and Lace will not allow us to ship their products to Australia. Please call our Toll-Free number, 1-800-281-6607 for a shipping quote on international shipments. Sorry, but WE CANNOT declare a different amount on the customs form, or mark items as a gift.

WARRANTY

Product warranties are offered from the manufacturer. We will assist you in obtaining warranty service on any item you purchase from us. If your item arrives damaged or does not work, please contact our office immediately. For details on a specific product warranty, please consult the manufacturers website.